Effective date: October 23, 2026

We want you to be satisfied with your purchase from elvarisridgellc.shop. If something is not right, this policy explains how returns, refunds, and exchanges work for orders placed with Elvaris Ridge LLC.

30-Day Return Window

You may request a return within 30 days of delivery. The return window starts on the delivery date reported by the carrier. Requests received after the 30-day window may be declined at our discretion.

Eligibility for Return

To be eligible for a return, the item must:

  • Be unused and in the same condition in which you received it
  • Be returned in its original packaging, including tags, inserts, and accessories where applicable
  • Be accompanied by proof of purchase, such as your order number or order confirmation email

We may reduce or decline a refund if an item is returned used, damaged, missing parts, or without its original packaging.

Items That Cannot Be Returned

The following items are not eligible for return unless they arrived damaged or defective, or the wrong item was sent:

  • Perishable goods, including food and consumable products past their useful life
  • Personalized or custom-made items
  • Hygiene products and opened consumables, including any item that has been opened, used, or removed from sealed packaging for hygiene reasons
  • Final sale or clearance items marked as non-returnable at the time of purchase
  • Gift cards

How to Start a Return

Email [email protected] with the subject line “Return Request” and include:

  • Your order number
  • The item or items you want to return
  • The reason for the return
  • Photos, if the item arrived damaged, defective, or incorrect

We will review your request and reply with return instructions and the return address. Please do not ship an item back before receiving our instructions, because unauthorized returns may not be accepted or may be delayed.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, you are responsible for the cost of return shipping. Original shipping charges are non-refundable except where the return is due to our error. If we sent a damaged, defective, or wrong item, we will provide return instructions and cover the reasonable cost of return shipping.

We recommend using a trackable shipping method and keeping the tracking number. We cannot issue a refund for a return that is lost in transit without proof of delivery.

Inspection and Refund Timing

Once we receive your return, we will inspect the item. If it meets the eligibility requirements, we will approve the refund. Refunds are typically issued within 5–10 business days after we receive and inspect the return. Your bank or card issuer may take additional time to post the credit to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos of the item, its packaging, and the shipping label or box
  • A short description of the problem

We will arrange a replacement, a refund, or another reasonable resolution. Please keep the item and its packaging until the issue is resolved, since the carrier may require them for a claim.

Exchanges

We do not operate a formal exchange program. If you would like a different item, size, or color, the fastest route is to return the eligible item for a refund and place a new order. If the original item arrived damaged or incorrect, contact us and we will arrange a replacement where stock allows.

Order Cancellation

You can request cancellation before your order ships by emailing [email protected] with your order number. We will do our best to cancel it, but orders that have already been packed or handed to the carrier cannot be cancelled. In that case, you may use the return process after delivery.

Refund Method

Approved refunds are issued to the original payment method used for the purchase. We cannot refund to a different card, account, or person. If the original payment method is no longer available, contact us and we will discuss reasonable alternatives.

Gift cards, if offered, are refunded to a gift card balance or as otherwise stated at purchase.

Contact Us

For any question about a return or refund:

Elvaris Ridge LLC
United States
Email: [email protected]

Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. We aim to reply within 1 business day.